Manufacturer Warranty

Please see below from our partner manufacturer warranty period and term and condition. Please do note, this policy may change at time at manufacturer will, for most update to date information please view the original warranty page on each respective manufacturer page is applicable. Depending on fault and issues, product may require to be returned to verified, and in most case warranty is determined by each respective manufacturer. 

These warranty policy does not restrict any right which you may be entitled to under consumer law. This is in addition to your existing consumer law rights. If you have issues with product, please contact us.

Please note that the Support Team may ask for further images, videos, files, or details to assist with your enquiry.

TABLE OF CONTENTS

• Slice Engineering Warranty (Limited Lifetime)
• Bondtech Warranty (3 Months)
• Micro Swiss Warranty (1 Months) / Limited Lifetime Warranty on M2 Nozzle (Against Wear)
  • CM2™ Nozzle Warranty    
• LDO Motors Warranty (12 Months)
• Bigtreetech/BIQU Warranty (6 Months)
• DUET3D Warranty (12 Months)
• E3D Warranty (6 Months)
• Creality Spare Part (3 Months Limited Part Warranty)
• DREMC Spare Part Product (6 Months*)
  • DREMC Filament (3 Months )
  • DREMC AC Heater Pads (12 Months)
  • DREMC Premium DC Fans (12 Months)
• Trianglelabs Spare Part (1 Months Limited Part Warranty)
• GDSTime Product (12 Months)
• Consumable Spare Parts

Slice Engineering Warranty (Limited Lifetime)

Defects to Slice Engineering products will be determined solely by Slice Engineering and not by any representative, distributor or dealer of or for Slice Engineering. Upon determination of a defect, Slice Engineering at it's sole discretion will choose to repair or replace the defective part with the same or similar product, or issue a refund (partial or whole).  

Any warranty request is refer to Slice Engineering approval, if approved we issue replacement part from our stock and we will cover shipping. We cannot guarantee all spare part/replacement will be in stock locally or a Slice Engineering. Product may be require shipped back to Manufacturer at your own cost.

Slice Engineering: https://www.sliceengineering.com/pages/warranty

Bondtech Warranty (3 Months)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 3 months from purchase with Bondtech Products. Item may be required to sent back to use to be independently verified product is at defect.This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.

Replacement Policy

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.  

Bondtech: https://www.bondtech.se/customer-service/terms-conditions/

Micro Swiss Warranty (1 Months) / Limited Lifetime Warranty on M2 Nozzle (Against Wear)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 1 months from purchase with Micro Swiss Products. Item may be required to sent back to use to be independently verified product is at defect. This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.

Replacement Policy

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.  

CM2™ Nozzle Warranty    

• Warranty Coverage: The CM2™ Nozzles comes with a warranty that covers wear related to its shape. However, this does not include blockages, jams, or wear to its non-stick coating.
• Conditions for Warranty: The warranty is valid only when used with commercially available filaments that have glass, carbon, or less abrasive fillers. It doesn't cover use with highly abrasive materials like Boron Carbide or Tungsten. The warranty also doesn't apply if the nozzle is heated beyond 450°C.
• Prohibited Cleaning Methods: Avoid cleaning the CM2™ nozzles with cold pulls or needles. Doing so can damage it and voids the warranty.
• Warranty Expiry: The warranty ends once the CM2™ nozzles are discontinued and no longer sold.

Claiming the Warranty:
Step 1: Contact the seller(us) with details of the issue and proof of purchase.
Step 2: Send the nozzle back to the provided address. Buyer is responsible for the costs of shipping.
Step 3: The seller(us) will examine the nozzle to see if the warranty applies.
Step 4: If the nozzle is eligible, you'll get a replacement for free. If not, it will be returned to you. In some cases, a refund might be given instead.

Remember, the warranty only covers specific types of wear and has certain conditions and exclusions.

Micro Swiss: https://store.micro-swiss.com/pages/faq

LDO Motors Warranty (12 Months)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 12 months from purchase with LDO-Motors Products . Item may be required to sent back to use to be independently verified product is at defect. This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.

Replacement Policy

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.  

Bigtreetech/BIQU Warranty (6 Months)

This warranty covers any defects in material and workmanship in products purchased from DREMC for a period of 6 month from purchase. This warranty is subject to the following exclusions: 

• This policy does not apply if the product has been tampered with, repaired and/or modified by non authorised personnel.
• It does not apply to  damage caused by an external electrical fault, accident or natural disaster.
• It does not apply if the damage has been caused by intentional or accidental incorrect wiring or other abuse of the product. For examples see: https://support.dremc.com.au/en/support/solutions/articles/51000413967-how-to-destroy-your-bigtreetech-boards
• Bigtreetech is not liable for any damage to files stored on the SD card or other storage media of the product.
• This policy does not apply to Beta/tester products provided (even if we charge for provision of the beta product)
• This policy, including the shipping terms below, does not apply if your product is found not to have a hardware fault.

If your returned product fails to be eligible for repair or replacement under this policy due to the exclusions above then we will charge the full cost of shipping and repair/replacement.

Replacement Policy 

If the product meets the terms of the limited warranty cover we will:

• at our discretion, repair the product or replace it with a new or repaired product, of equivalent or more recent version;
• refund the cost of shipping the product to us by the most appropriate economical means (We will confirm this by email with you when you request a warranty return);
• cover the cost of shipping the repaired product or warranty replacement back to you by a postage method of our choosing.
• not cover taxes, duties or other import/export charges on warranty returns, however we will mark the package clearly as a warranty return.

All repaired or replaced products will be under warranty for the remaining period of warranty of the original purchase or for 1 months, whichever is longer.

DUET3D Warranty (12 Months)

This warranty covers any defects in material and workmanship in products purchased from DREMC for a period of 1 year from purchase. This warranty is subject to the following exclusions: 

• This policy does not apply if the product has been tampered with, repaired and/or modified by non authorised personnel.
• It does not apply to  damage caused by an external electrical fault, accident or natural disaster.
• It does not apply if the damage has been caused by intentional or accidental incorrect wiring or other abuse of the product. For examples see: https://docs.duet3d.com/en/User_manual/Troubleshooting/How_to_destroy_your_Duet
• Duet3D is not liable for any damage to files stored on the SD card or other storage media of the product.
• This policy does not apply to Beta products provided (even if we charge for provision of the beta product)
• This policy, including the shipping terms below, does not apply if your product is found not to have a hardware fault.
• To the maximum extent permitted by applicable law, Duet3D will not accept liability for consequential loss or damage caused by the failure of any of its products, however caused

If your returned product fails to be eligible for repair or replacement under this policy due to the exclusions above then we will charge the full cost of shipping and repair/replacement.

Replacement Policy 

If the product meets the terms of the limited warranty cover we will:

• at our discretion, repair the product or replace it with a new or repaired product, of equivalent or more recent version;
• refund the cost of shipping the product to us by the most appropriate economical means (We will confirm this by email with you when you request a warranty return);
• cover the cost of shipping the repaired product or warranty replacement back to you by a postage method of our choosing.
• not cover taxes, duties or other import/export charges on warranty returns, however we will mark the package clearly as a warranty return.

All repaired or replaced products will be under warranty for the remaining period of warranty of the original purchase or for 3 months, whichever is longer.

E3D Warranty (6 Months)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 6 months from purchase with E3D-Online Products. This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.

Replacement Policy 

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.  

Replacement products will be covered under warranty for the remaining period of the original warranty, or 3 months, whichever is longer. 

E3D: https://e3d-online.com/pages/returns-policy

Creality Spare Part (3 Months Limited Part Warranty)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 3 months from purchase with Creality Products unless specified below. This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.
• Excluding wearing or consumable product that is defective due to wear and usage of product
• Use for anything other than normal domestic use purposes. (e.g. commercial or leasing purposes)

Note: For any warranty purposed we require Creality 3D Printer serial number that you install replacement spare parts on. 

Note: If the part is fitted onto printer that still within 1 year limited warranty but is outside 3 month limited part warranty you need include your original invoice of the printer and printer serial number for warranty request. 

Creality: https://www.creality.com/pages/after-sales-policies

DREMC Spare Part Product (6 Months*)

*unless specified on product listing or below.

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 6 months from purchase with DREMC Products unless specified below. This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.
• Excluding wearing or consumable product that is defective due to wear and usage of product
• Use for anything other than normal domestic use purposes. (e.g. commercial or leasing purposes) this apply to most but not all our branded products, as long it used within intended purposes or specific in invoice, if un-sure contact us.

DREMC Filament (3 Months )

A limited warranty is offered on products for 3 months from the date of purchase. We take pride in the quality of our filaments and want you to be satisfied with your purchase. Warranty claims outside the 3-month period are considered on a case-by-case basis.

If you encounter any issues with the product, please contact us, and we will do our best to assist you. Please note that we may modify the formula of our products to enhance performance. As a result, you may need to adjust your printer settings, even if you purchase the same colour and material type as before.

In some cases, we may request the return of filament (with a return label provided). If no fault is found with the filament, no refund or replacement will be issued. If you are returning a spool due to a "defect or issue," please clearly mark or sign your return spool for identification purposes. Note: nearly finished 1-2KG spool are not accepted for return for inspection.

We thoroughly test returned spools. If no defect is found, you may be required to cover the cost of return shipping, and we reserve the right to charge a bench test or labour fee for processing the returned spool.

We list clearly the minimal printer/environmental conditions, please ensure your printer has ability those print before purchasing.

DREMC AC Heater Pads (12 Months)

• Warranty of 1 year from purchase date, each heater pad are serialised, please keep a note of serialised for warranty request. 
• Does not apply to damage caused by incorrect assembly or abuse or use of the product.

DREMC Premium DC Fans (12 Months)

• Warranty of 1 year from purchase date, each DREMC DC Fans are batch serialised, please keep a note of batch number for warranty request.
• Does not apply to damage caused by incorrect assembly or abuse or use of the product.

Replacement Policy

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.

Replacement products will be covered under warranty for the remaining period of the original warranty, or 3/6 months, whichever is longer.

Trianglelabs Spare Part (1 Months Limited Part Warranty)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 1 months from purchase with Trianglelabs products . This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.
• Use for anything other than normal domestic use purposes. (e.g. commercial or leasing purposes)

Replacement Policy

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product or store credit or refund.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.  

Replacement products will be covered under warranty for the remaining period of the original warranty, or 1 months, whichever is longer.

GDSTime Product (12 Months)

This warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 12 months from purchase with GDSTime products . This warranty is subject to the following exclusions: 

• Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.
• Does not apply to damage caused by incorrect assembly or abuse of the product.
• Does not apply if the product is not proven to be faulty.

Replacement Policy

If the product meets the terms of the warranty cover, we will:

• At our discretion, replace the product.
• Cover the cost of shipping the replacement to you, using our preferred method.  
• Not cover taxes, duties or any other import/export charges. However, please note that as the package is marked as a 'warranty replacement', no charges are usually incurred.  

Replacement products will be covered under warranty for the remaining period of the original warranty, or 6 months, whichever is longer.

Consumable Spare Parts

“Consumables” are defined as disposable items, parts, or components of a product that are inherently subject to deterioration and wear during normal operation. The list below provides examples but does not include all possible wear-and-tear parts that we stock and sell.

• PTFE Tube / PTFE
• Nozzles
• Hotends and its individually sub components
• Extruder and its individually sub components such as gears/bearings.  
• PEI Build Plates
• Wiring loom (For example toolhead wiring loom or wiring within cable chain)