Order Tracking FAQ

We understand you're eager for an update on your delivery. For the most accurate and current information, including any revised delivery estimates, we recommend visiting the courier's official tracking page directly. Should you have specific questions about a delivery delay, please feel free to contact the courier service, as they have the most immediate access to your parcel's journey. This guide provides quick links to our partner couriers for your convenience.

Where to find your tracking number:
You can locate your tracking number in the shipment confirmation email sent to your inbox, or by logging into your account and reviewing your order history. Please note that your order may arrive in multiple boxes (multiple labels) . If you have several tracking numbers listed, rest assured the items will likely arrive on different days. We appreciate your patience while all parts of your order make their way to you.

TABLE OF CONTENTS

• Tracking Your Order – Frequently Asked Questions
  • Domestic Tracking (Within Australia)
  • What information can you see?
  • My tracking hasn't updated in days. Is it lost?
  • Why does my tracking number show "Label Created" but no scans?
    • Special Note for Tracked Letter Service:
• International Shipments

Tracking Your Order – Frequently Asked Questions

Domestic Tracking (Within Australia)

You can monitor your parcel's journey using the following links based on your selected carrier:

• Australia Post: auspost.com.au/mypost/track/search

• Couriers Please: couriersplease.com.au/tools-track

• Aramex (formerly Fastway): aramex.com.au/tools/track

• DHL Express: dhl.com/au-en/home/tracking.html

What information can you see?

Our support team has access to the exact same tracking visibility that you see on the carrier's public website. We cannot view additional internal scans or GPS locations beyond what is displayed on the tracking page. 

My tracking hasn't updated in days. Is it lost?

Please note the following processing windows before contacting support:

• Standard Shipping: If the item has not moved or scanned for more than 10 business days, please reach out.

• Express Shipping: If the item has not moved or scanned for more than 3 business days, please reach out.

Why does my tracking number show "Label Created" but no scans?

We generate shipping labels ahead of time to ensure quick dispatch. In rare instances, an item may be collected by the driver but misses the initial "Picked Up" scan. In this scenario, the tracking status will appear frozen until the parcel reaches the local sorting depot later that evening or the following morning, at which point the scans will populate normally.

Special Note for Tracked Letter Service:

If you selected a tracked letter service (not a parcel), please be aware that tracking events are limited. Often, the only scan you will see is the final delivery confirmation. Intermediate sorting scans are not always provided for letter products.