At DREMC we understand that 3D printing's not as straightforward as the ads you've seen, especially if you need it to perform a specific function. You may want a 3D printer to to print in flexible material, purely to create architectural buildings and bring life to your designs, create end use products directly from the machine, create miniatures etc. These all require a specific workflow and important procedures that must be undertaken to ensure effective use.

We can train your staff, lab, school or yourself to perform a specific function or recommend you a package that will do the thing you need it to do. Each training session is designed and tailored specifically to suit your needs and your budget, so for more complex setup, we may require some lead time to provide written documentation for your needs/budget.

Consulting can covers a variety of services including:

  • Custom printer build depending on your use function
  • Custom print farm depending on your use function
  • Consultation in design for additive manufacturing
  • Slicer setup and procedures Guide
  • Machine maintenance guide
  • Consumables advise guide
  • Overview of how a 3D printer mechanically operates

Please contact us to arrange your training today! Cost will depend what is require and which printers and how many people participate per session.

Service Agreements

While we offer email/phone support during our standard business hours (10:00 am to 4:30 pm) and return-to-base warranties for contract supplied printers, for some customers that may require a higher level of service and uptime. We currently only servicing printer in Brisbane CBD/South-side Brisbane.

We can provide tailored support programs, ranging from priority plans with hot swap printers to onsite service contracts, to minimise downtime and mitigate any disruptions to your business in case of issues, or offering our internal 3d printing capacity when replacement parts is not available or not within your service plan.

For uninterrupted production and peace of mind, we offer customised service agreements to meet your specific business requirements. We do service wide range of consumer to industrial printers.

Our service agreements can include:

  • Professional product installation and handover service
  • On site preventative maintenance between set individual depending on print hour/usage
  • Customised training for your staff
  • Hot swappable common spares to keep your business operational while your product is being repaired
  • Priority support phone support with after hours plans available
  • Priority call out service queue

Please contact us to arrange your service agreement! Cost will depend what is require and if contract is for existing printers or printer that we supplied base on initial consultation.